Shipping policy

Orders typically take 3-5 business days to process. Please note that this timeframe may be extended due to holidays, new product releases, preorders, backorders, or other unforeseen delays. Orders containing preorder items will ship together. Once processed, your package will be handed off to USPS, UPS, or DHL the same day. Delivery generally takes 2-5 days after shipping.

Please be aware that expedited shipping only affects the delivery time and does not shorten processing time. As a small business, we need the full processing time to prepare your order.

Large items, such as barber chairs, chair mats, and large station equipment, will be shipped via freight due to their size. You will receive a separate email with your freight tracking information.

**Effective 07/22/22:** All sales are final. Due to high order volumes, we cannot accept returns or exchanges. Unauthorized returns will incur a restocking fee. Orders cannot be canceled once they reach fulfillment and cancellations are subject to a 45% fee.  For more details on cancellations, please review our Refund Policy page.

**Important Note:** We partner with several brands that use drop-shipping. This means some items may be shipped separately directly from the brand, resulting in multiple packages and tracking numbers. This method helps us offer a wider product selection and speeds up fulfillment. If you have any questions about your order, please contact us at SpiffyBarberSupply@gmail.com or call/text 832-701-6176.

**Pre-orders:** When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect full payment at checkout, then fulfill your complete order at a future date once the product becomes in-stock.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled and the tracking information has progressed from "label created", then you can't cancel the order, but you can request a return for partial refund. 

Please ignore any “In-stock Ready to Ship” verbiage. If labeled "preorder the product will not ship until a later date. Expect a tracking number via email beforehand. We do this to clear our fulfillment queue. However, please note that this doesn't signify shipment. A confirmation email will be sent once your order ships. 

Shipment of your in-stock items may be delayed until your preorder item is ready for shipping. To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items. You may also request split fulfillment by calling or texting us directly during business hours at 832-701-6176.

When choosing "Pick Up" during checkout, expect an email notification or text message once your order is ready.

We strongly recommend purchasing additional protection at checkout to safeguard your order against loss, theft, or damage during transit. For more information on this please read the info below.